Troubleshooting Networking Issues

If you are having issues connecting either at game start or during gameplay you can try some of the following steps to help resolving the issue.

• Verify that your firewall / anti-virus software is not blocking the game. Try temporarily disabling it.

• Third party networking software such as Hamachi can cause issues. Try uninstalling / disabling this software.

• Make sure your router's firmware is up to date

• Sometimes restarting your router / networking gear can help

• If you are using Steam: Try verifying the game cache

• If you downloaded the game directly: Redownload the game

• Make sure the following network ports are not blocked and are being properly routed.

  • UDP ports 5055 - 5100
    TCP ports 4530-4532
    TCP port 843
    TCP port 4520

• If you are still having issues you can contact us at [email protected]. If you can send us your Player.log file and let us know the region you are connecting from it would help us fix the issue.